Warranty, Shipping and Returns Policy
What do we cover?
KPD 4x4 cover all items they sell for a minimum of 12 months for parts and manufacturing from date of purchase. If a warranty is authorised, KPD is only obligated to cover the replacement or re-issue of the original parts. Under no circumstances is KPD4x4 liable for any costs involving shipping, removal and replacement labour costs or other associated work. The warranty is strictly a parts only coverage.
CAN I return my goods?
Items can be returned if they have not been fitted to a vehicle. If they have been fitted to a vehicle, we cannot accept any returns. If the issue is warranty related, please contact us first.
WHEN do items need to be returned by?
Items can be returned within 30 days of purchase.
WHERE do items need to be returned to?
Items need to be returned to our location or a nominated supplier at our discretion. Contact us prior to returning product.
HOW do customers return items?
Please contact us prior to returning the item. We can discuss what the issue is and attempt to rectify it prior to a return if possible.
SHIPPING for returns?
The customer is responsible for all return shipping. Original shipping costs at the time of the sale are an unrecoverable expense, therefore are non-refundable.
CREDIT for returns?
Customers can choose between a refund, store credit or replacement item. Depending on the circumstances, we will offer all options and the customer can decide what suits their requirements. We reserve the right to deduct a 15% restocking fee if the return is due to change of mind, there is no defect with the goods, or the returned goods are not fit for resale as new parts.
Returned items preferably should be in original packaging, however, we understand that some items it may not be possible, therefore please discuss this at the time of the return.
Where can I get my goods shipped to?
You can arrange to get your goods shipped to any residential or business address. We prefer that you get your goods sent to a business address where there is someone in attendance at all times during business hours. If you choose a residential address you may inform us of a safe place at that address for the courier to leave the goods. This is called an Authority to leave without signature (ATL). If you do not provide an ATL then you will be responsible for arranging collection of your goods if no one is available to sign for them on the first attempt of delivery.
What happens if I am not home at the time of delivery?
Due to increasing accessorial costs from our shipping carriers we do not authorise redeliveries to residential addresses. If you would like your goods to be redelivered after a failed delivery attempt a $22 fee must be paid prior to the redelivery being authorised. Your other option is to arrange pickup of the goods from the nearest depot. If a redelivery does occur we reserve the right to invoice this cost to the customer. This is applicable for any sales channel being over the phone, website, ebay, or any other method.